New(er) Vendor: Roam - Enabling Flexible Cancellation Policies

Here's the problem they solve: flexible cancellation policies drive more bookings—but they also expose you to major revenue loss when guests cancel at the last minute.

“You should switch to a flexible cancellation policy,” they said. Meanwhile, the forecast shows rain at the mountain… and your inbox starts filling with cancellations.

Roam gives you income protection that lets you offer flexible cancellations without eating the cost when guests back out. You get reimbursed even if you can't rebook, or only rebook at a lower rate.

Why I think this is smart:

✓ For managers: You can compete on flexibility without the financial risk✓ For owners: Predictable income, even in unpredictable markets✓ For your business: More bookings, higher ADR (guests book earlier when they feel protected), and a major differentiator when you're competing for owner contracts

The platform integrates with many property management systems, so it doesn't add complexity to your workflow—it just protects the revenue you've already earned. Currently, they require an operator to have at least 10 properties.

If you've been hesitant to offer flexible cancellations due to revenue risk, this is worth a conversation. It's one of those tools that actually solves a real problem, can make a noticeable impact on your revenue, not just add another line item to your tech stack. www.roam.io